1. Who we are
This policy explains how the SMS Network mobile app (package com.sms.network, "the app") handles your information. The app is the customer app of SMS Network, an internet service provider ("we", "us"), and is built and published by Codonyx on our behalf.
The app is for existing SMS Network customers. It lets you view your connection, check and pay bills, raise support tickets, run network tests and manage your profile.
2. Information we collect
Information you give us
- Login details: your customer ID and password, to sign you in.
- Profile details: name, mobile number, email address and home address. You can edit your mobile number, email and address in the app.
- Profile photo: if you choose one from your gallery, it is uploaded to our servers.
- Support tickets: the category, description and any images you attach.
Information from your account
- Package name, billing dates, invoices, payment status and history, zone, joining date and connection status.
- Monthly data usage, and live network information we hold about your line, such as your IP address, session time and device type.
Information from your phone
- Wi‑Fi details: the Wi‑Fi band (2.4 / 5 / 6 GHz), signal strength, channel and standard of the network you are connected to, shown on the Home and Network Diagnosis screens.
- Network speed: your phone's own download and upload counters, to draw the live traffic graph.
- Connection tests: the time it takes to reach a few public servers, to show ping and latency.
The app does not use your camera, microphone or contacts, and does not track you across other apps or websites.
3. Permissions the app asks for
| Permission | Why |
|---|---|
| Internet / network state | To talk to our servers and check that you are online. |
| Wi‑Fi state | To read the details of your Wi‑Fi connection. |
| Location (precise and approximate) | Android only allows apps to read Wi‑Fi details, such as the network name, band and signal, when location permission is granted. We use it only for this purpose. We do not read, store or send your GPS position. The app still works if you decline; the Wi‑Fi details then show as unavailable. |
| Photos (when you tap "Change") | The system photo picker lets you select one image for your profile or a ticket. The app only receives the image you pick. |
4. How we use your information
- To sign you in and keep your session active.
- To show your package, usage, invoices and payment history.
- To process bill payments and confirm their result.
- To handle support tickets and contact you about them.
- To show connection and Wi‑Fi diagnostics.
- To keep the service secure and prevent misuse.
We do not sell your personal information, and the app contains no advertising and no third‑party analytics or tracking tools.
5. Services the app connects to
| Service | What happens |
|---|---|
| SMS Network servers | Your account, billing, tickets and profile are stored and processed on our servers, reached over an encrypted (HTTPS) connection. |
| Payment gateways (bKash, SSLCommerz, PayStation) | When you pay a bill, you are taken to the gateway's secure page. Card and wallet details are entered there and are handled by the gateway under its own privacy policy. The app never sees or stores them. |
| Cloudflare (speed.cloudflare.com) | Speed tests download and upload test data. Cloudflare sees your IP address, as any website would. |
| IP lookup services (ip-api.com, ipwho.is) | The Network Diagnosis screen asks these services which internet provider your public IP address belongs to. Your IP address is sent as part of that request. |
| Aladhan (api.aladhan.com) | Prayer times are fetched for the city shown on the Prayer times screen. |
| Netflix (netflix.com) | The Entertainment tile opens netflix.com in an in‑app browser. Anything you do there is governed by Netflix's privacy policy. |
| Phone and WhatsApp | "Call" and "WhatsApp" hand over to your phone's dialer or WhatsApp. They start only when you tap them. |
6. Storage on your device and security
- Your sign‑in token and settings are stored on your phone. If you choose Remember me, your password is kept in your phone's secure storage (Android Keystore / iOS Keychain) and is not readable by other apps.
- When you log out, the app removes your session, saved password, cached profile photo and other account data from the device.
- Data in transit to our servers is encrypted with HTTPS. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.
7. How long we keep information
We keep your account and billing records for as long as you are a customer and afterwards for as long as needed for accounting, legal and dispute purposes. Information kept only on your phone is removed when you log out or uninstall the app.
8. Your choices and rights
- Access and correction: you can see your details in the app and edit your mobile number, email and address. Other details (name, zone) can be corrected by contacting us.
- Permissions: you can turn location or photo access off at any time in your phone's settings.
- Deletion: to ask us to delete your personal data, or to close your account, contact us using the details below. We will confirm your identity first, and may need to keep records we are legally required to keep.
9. Children
The app is for account holders aged 18 and over. It is not directed at children, and we do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with its effective date at the top. If a change is significant, we will also tell you in the app.
11. Contact us
Questions or requests about your privacy:
- Helpline: 09644252525
- WhatsApp: 01842130870
- Website: smsnetworkcnbd.com
- Email: support@smsnetworkcnbd.com ← confirm this address exists, or replace it, before publishing